Authorized service provider

An authorized service provider (ASP) is a person or company that has been cleared to work on a product that is still under warranty by another company without voiding the warranty.

Many organizations enlist the support of network of authorized service providers, field service agents, or similar representation that is much closer to the actual consumer.

A cash-equivalent voucher is provided directly to the person served, who then redeems the voucher at any qualified/authorized service provider. This approach brings some of the advantages of market-based economics to the provision of welfare.

See also: Outsourcing, Brand, Asset stripping, Customer satisfaction, Customer retention