Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation.
customer satisfaction
Marketing
how happy buyers are with firm's products the degree to which customer expectations of a product or service are met or exceeded.
Customer Satisfaction - We provide unparalleled customer support that only a primary source of fixed income price data can deliver.
High customer satisfaction, loyal customers
Customers can accurately state the culture of your company, and embrace it
Rapid growth after a "down" period of slow growth or decline from external factors ...
American Customer Satisfaction Index - ACSI
An index that provides information on how satisfied U.S. consumers are with the quality of products and services available to them.
gov for all active Servicewide customer satisfaction surveys. A single point of control identifying surveys for both internal as well as external stakeholders will provide survey recipients a resource to verify the authenticity of the survey.
Total quality management (TQM) is a key driver of customer satisfaction and business success. Globalization increases the level of competition and drive toward higher product quality.
Arguably, employees at an offshore call center have less stake in customer satisfaction than the company for which they're working.
Edwards Deming, the thesis of which is the continuous improvement in quality through research in customer satisfaction and the empowerment of employees. To that end, a range of team-building and work flow-analysis techniques are emphasized.
High customer satisfaction
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505 Branch offices nationwide (2011, Jul.)
14,500+ Mutual Funds (2011, Jul.) ...
customer satisfaction studies - exit interviews or surveys that determine a customer's level of satisfaction with the quality of the transaction ...
Editorial orientation: a search for perfection rather than customer satisfaction; publication delays
Lack of uniqueness in the products published. This is often called "me too" publishing!
Overstocks of unsaleable or unsold books ...
Employee motivational technique where compensation is given for measurable performance gains in such areas as sales, customer satisfaction, and cost reductions. The compensation is often given to employee teams for achieving specified goals.
Can Better Billing Practices Improve Cash-Flow, Cost Effectiveness and Customer Satisfaction?
by Jon Warner ...
Tracking Exceptional Customer Satisfaction
Tracking Exercise
Tracking Gain
Tracking Human Development Program
Tracking ID Server (Arbor BP Billing System)
Tracking Identification
Tracking Impact Prediction
Tracking Impaired Products Program ...
The measurement and comparison with a standard or others of efforts and results in thebusiness process for e.g. input, output, reliability, quality and customer satisfaction.
transacting, servicing, retaining and building long-term relationships with customers. CRM strategies involve improving the people, processes and technology associated with marketing, sales and services in order to increase customer satisfaction.
Travelers now have more convenient travel options with greater flight frequency and more nonstop flights. Fewer passengers must change airlines to make a connection, resulting in better travel coordination and higher customer satisfaction.
ratings of customer satisfaction); and (3) there is a balance of backward-looking measures (e.g., financial measures like growth in sales) and forward-looking measures (e.g., number of new patents as an innovation measure).
This characteristic is generally considered to be a stimulus for the intermediary to maximise the efficiency and service he/she provides in view of customer satisfaction.
 See also: Brand, Mergers, Customer service, Acquisitions, Outsourcing
  
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