response time
the time taken by a firm to answer a customer inquiry about the status of an order
responsiveness ...
e.g., availability, response time, satisfaction level
Types offered
Customers being serviced
Service delivery method
Spending and timetables ...
The query was received
Other alternate means to find information
A response timeframe
Additional marketing material
Note: An autoresponder can also be used to distribute a digital product, as a response to an e-mail request.
Wikipedia
Top ...
promised 24/7.
Response Time - average in minutes or hours.
Support Methods - free/toll phone, email, IM.
Policies - accepts or rejects offensive sites.
Fine Print - does it contradict the big print?
PHP is being used by over nine million web sites (over 24% of the sites on the Internet), due largely to benefits such as quicker response time, improved security, and transparency to the end user.
 See also: Marketing, Control, Price, Promotion, Services
  
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